Delete your account
This page explains how to delete your LiftEllect account and everything stored with it. It applies to the mobile app and to liftellect.com.
Google Play and the App Store require this page to exist and to be readable without installing the app. The full detail of what we hold and why is in the Privacy Policy, at https://liftellect.com/privacy/.
Delete it from inside the app
This is immediate, and it is the route we recommend.
- Open LiftEllect.
- Go to More → Account.
- Tap Delete account.
- Confirm twice. The second prompt is deliberate — deletion cannot be undone.
Your account is removed from our identity provider, and every workout stored on the phone is erased before the app returns you to the sign-in screen.
Ask us instead
If you cannot reach the app — you have lost the device, or you can no longer sign in — email support@liftellect.com from the address you signed up with, and ask for your account to be deleted.
We need the request to come from the account's own email address, because that is the only way we can tell it is really you. We do not ask for anything else, and we will never ask for your password.
Delete some of your data and keep your account
You do not have to delete your account to remove part of what it holds.
A weigh-in. Open the Macro tab, tap Weigh-ins under your weight trend, and swipe the weigh-in to the left, then confirm. It is deleted from your phone and from our servers. If it was your most recent weigh-in, your body weight becomes the most recent one left.
All of your nutrition data. Go to More → Nutrition and tap Withdraw health consent, then confirm. This deletes your nutrition answers, your food log, your saved recipes and favourites, and My Kitchen, from your phone and from our servers. Your training history and the rest of your account stay as they are. We keep only the record of your consent and of its withdrawal, so that we can show what you agreed to; that record is deleted with your account. If you only want to stop using nutrition for a while, choose Pause nutrition instead: it keeps everything until you resume.
For anything else you want removed, email support@liftellect.com from the address you signed up with.
What gets deleted
- Your account: email address, name if your sign-in provider gave us one, and your account identifier.
- Your training data: profile, goal, experience level, equipment, body weight, plans, sessions, every logged set, and any notes you wrote.
- Anything held on the device is erased from the device.
Deleted accounts are removed from our live systems promptly and purged from backups within 30 days.
What we keep, and for how long
- Server logs — IP address, page or endpoint requested, app and device version — for 90 days, for security and abuse prevention. These are not linked to a deleted account.
- Anything a law obliges us to retain, for as long as it obliges us. We are not aware of any such obligation applying to training data.
We do not keep a shadow copy of your training history, and there is nothing to restore afterwards. If you want your data, export or record it before you delete the account.
If you subscribed
Deleting your account does not by itself cancel a LiftEllect subscription or free trial bought through Apple or Google. Those are managed in the App Store or Google Play, because we never handle the billing, so cancel there as well, ideally before you delete the account.